ActuateCare Privacy Policy

Effective Date: 07/01/2025

1. Introduction: ActuateCare LLC (“ActuateCare,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our healthcare services, including Virtual Urgent Care, Virtual Primary Care, Behavioral Health, and Pharmacy Benefits (the “Services”).

2. Information We Collect: We may collect the following types of information:

Personal Information – Your name, date of birth, address, phone number, email address, and other identifiers you provide.
Health Information – Medical history, symptoms, diagnoses, treatments, and other information needed for your care.
Technical Information – IP address, device type, browser information, and usage data from our website or patient portal.

3. How We Use Your Information: We use your information to:

Provide and coordinate your healthcare services
Communicate with you about your care
Schedule appointments and process service requests
Maintain medical records as required by law
Improve our services and user experience
Meet legal and regulatory requirements

4. Data Sharing:

Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

5. Messaging Terms and Conditions: By providing your phone number and agreeing to receive texts, you consent to receive text messages from ActuateCare LLC, from 888-970-0965, 888-970-5309 or 888-683-2620 regarding customer care.

Consent is not a condition of purchase.
Message frequency varies.
Message & data rates may apply.
You can reply STOP to unsubscribe at any time or HELP for assistance.
You can also contact us at 888-683-2620 or info@actuatecare.com.
Mobile opt-in information is never shared with third parties.

6. How We Protect Your Information: We use administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. This includes HIPAA-compliant systems for storing and transmitting health information.

7. Your Rights: Depending on applicable laws, you may have the right to:

Access your personal and health information
Request corrections to your information
Request restrictions on certain uses or disclosures
Obtain a copy of your medical records
File a complaint if you believe your privacy rights have been violated

To exercise these rights, contact us at info@actuatecare.com.

8. Third-Party Services: Some services, such as Behavioral Health and Pharmacy Benefits, are provided through third-party partners. These partners may have their own privacy policies and practices. ActuateCare facilitates access but does not control how those partners handle your information.

9. Changes to This Policy: We may update this Privacy Policy from time to time. Any changes will be posted here with a new effective date. Continued use of our services after changes are posted means you accept the updated policy.

ActuateCare, LLC
info@actuatecare.com
888-683-2620